Case Studies

« Back

Download: PDF

Active Communications

Active Communications Improves Store Performance and Profitability with MVaaS

Active Communication’s Challenge

From small beginnings as a home-based business, Active Communications has grown into a successful retail franchise with
locations throughout Colorado.President Anita Denboske built the company on the promise of friendly and knowledgeable staff. As the business grew, she worried that having multiple stores would compromise the intimate visibility and personalized customer experience she offered as a one-store operation. Looking to better understand daily operations, improve sales and marketing, tighten operating procedures and reduce loss, Active Communications reached out to Envysion to provide video-driven business intelligenceTM.

Managed Video as a Service (MVaaS) Solution

Active Communications wanted an easy-to-use video solution with
seamless integration to their iQmetrix RQ4 platform. The company was also looking for a provider that offered cross functional value – video would be used to improve the efforts of departments across the company not just for loss prevention and security.

See the resultsSM — Envysion Insight

Using Envysion Insight, the only video-driven business intelligenceTM tool that integrates to RQ4, Active Communications has been able to:

  • Track and visually review key store performance metrics
  • Stack rank average sale per cashier to identify associates in need of sales coaching
  • Audit high risk transactions, such as refunds and discounts, for potential fraud or training issues

 

logo “Envysion gives us unfiltered visibility into every transaction so we can see what is going on in all of our stores. This video-driven business intelligence gives us actionable insights on how we can improve sales and marketing, tighten operating procedures and reduce loss.”

Anita Denboske
President


Active Communications

  • Independent AT&T Authorized Retailer
  • 6 locations in Colorado

Key Video Requirements

  • Video POS integration with RQ4
  • Results-focused approach
  • Ease of use for rapid company-wide adoption
  • Minimal IT resources required to install, operate and maintain video surveillance system
  • Remote video surveillance access