Wireless City’s Challenge
Founded on the fundamental belief that buying wireless devices and services should be a great experience rather than a painful one, Wireless City’s number one objective is delivering the highest quality service to its customers. Through this operating philosophy Wireless City has assembled an outstanding team of employees and a successful franchise of stores. However, the management team wanted a better understanding of day-to-day operations and worried that without a formal loss prevention team the stores were left vulnerable to theft. Wireless City knew that managed video would provide the necessary store-level insight and theft deterrent, but could not afford a major IT project shifting the company’s focus away from providing superior customer service.

Managed Video as a Service (MVaaS) Solution
After evaluating Envysion’s easy-to-use video platform and validating that it required minimal lT support, Wireless City decided to deploy Envysion Video at each of the company’s locations. Envysion’s MVaaS is a rapidly scalable video solution that gives users remote access to live and recorded video through a simple web-based interface. With Envysion Video, Wireless City now has unprecedented access to store operations and can also guard against theft.

See the results^SM — Envysion Video

• Unfiltered visibility into customer service
• Strong deterrent to theft
• Increased security for customers and employees
• Company-wide, remote access to remote live and recorded video
• Limited loss from unfounded liability claims